Customer complaints policy

If you have a complaint about our product/s or service, in the first instance please speak to one of our representatives by calling on +356 2371 6000 or sending an e-mail to

You may also write to:

ALB Limited,
48, Casa Roma,
Sir Augustus Bartolo Street,
Ta' Xbiex XBX 1099, Malta

ALB Limited defines a complaint as any expression of dissatisfaction, even verbal, with any of its product/s or service, that is made to it. Complaints are handled without any charge to the customer.

Please include your account number, transaction/service being complained of, your name and Identity Card or Passport number and your contact details when you submit a complaint to ALB Limited.

ALB Limited endeavours to reply to complaints at its earliest and in line with relevant legislation. This means that it shall reply to your written complaint within 15 days from receipt.

If for any reason you remain unsatisfied with our response to your complaint you may write to the:

Office of the Arbiter for Financial Services,
First Floor,
Pjazza San Kalcidonju,
Floriana FRN 1530, Malta

Freephone local calls: 8007 2366
Telephone: + 356 2124 9245

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Our CFDs are leveraged products which can carry a high level of risk to your capital and investing in them can result in losses that exceed your initial deposit. Investors do not own, or have any rights to, the underlying assets. These products may not be suitable for all investors. Please make sure that you fully understand the risks involved and seek independent advice if necessary.