Customer complaints policy
You may also write to:
48, Casa Roma,
Sir Augustus Bartolo Street,
Ta' Xbiex XBX 1099, Malta
ALB Limited defines a complaint as any expression of dissatisfaction, even verbal, with any of its product/s or service, that is made to it. Complaints are handled without any charge to the customer.
Please include your account number, transaction/service being complained of, your name and Identity Card or Passport number and your contact details when you submit a complaint to ALB Limited.
ALB Limited endeavours to reply to complaints at its earliest and in line with relevant legislation. This means that it shall reply to your written complaint within 15 days from receipt.
If for any reason you remain unsatisfied with our response to your complaint you may write to the:
Office of the Arbiter for Financial Services,
Pjazza San Kalcidonju,
Floriana FRN 1530, Malta
Freephone local calls: 8007 2366
Telephone: + 356 2124 9245