Customer complaints policy

If you have a complaint about our product/s or service, in the first instance please speak to one of our representatives by calling on +356 2371 6000 or sending an e-mail to

You may also write to:

ALB Limited,
48, Casa Roma,
Level 2 of Melita Court, Giuseppe Cali Street c/w Abate Rigord Street,
Ta’Xbiex, XBX 1420, Malta

ALB Limited defines a complaint as any expression of dissatisfaction, even verbal, with any of its product/s or service, that is made to it. Complaints are handled without any charge to the customer.

Please include your account number, transaction/service being complained of, your name and Identity Card or Passport number and your contact details when you submit a complaint to ALB Limited.

ALB Limited endeavours to reply to complaints at its earliest and in line with relevant legislation. This means that it shall reply to your written complaint within 15 days from receipt.

If for any reason you remain unsatisfied with our response to your complaint you may write to the:

Office of the Arbiter for Financial Services,
First Floor,
Pjazza San Kalcidonju,
Floriana FRN 1530, Malta

Freephone local calls: 8007 2366
Telephone: + 356 2124 9245

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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 65.54% of retail investor accounts lose money when trading CFDs with ALB Limited. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.